User Data Deletion
Last updated: 8 October 2026
You can delete your Washer account and the personal data linked to it at any time, either inside the app or by email. We complete deletion within 30 days of your request.
Option 1: Delete inside the app
- Open Washer and go to Profile.
- Tap Settings, then Delete Account.
- Confirm with your password or a one-time code.
Option 2: Request deletion by email
- Email [email protected] from the email address registered to your account, or include the phone number you signed up with.
- Use the subject line "Washer account deletion request".
- We will verify it is you and confirm by reply once the deletion is complete.
If you can no longer access the app, use this option. You can also use the request form at the bottom of this page to submit the same request.
What gets deleted
- Your profile: name, phone, email, and sign-in details.
- Saved vehicles and addresses.
- Location history and live tracking data.
- Push notification tokens and device identifiers.
- Support messages that are not tied to an open dispute.
What we may keep, and for how long
- Payment and invoice records: [retentionYears] years, as required by tax and accounting law. These are kept without your profile details where possible.
- Records needed to resolve an open dispute or fraud investigation, until it is closed.
- Anonymized usage statistics that cannot identify you.
After deletion
Your account cannot be restored and you will be signed out on all devices. Active bookings are cancelled, and any refund due is processed to your original payment method. To use Washer again, create a new account.
Request account deletion
Use this if you can no longer open the app. We will contact you to make sure the request is really yours, and confirm once everything is deleted.