Privacy Policy
Last updated: 8 October 2026
This policy explains what personal data Washer ("the app", "we") collects when you book and track a car wash, how we use it, and the choices you have. It applies to the Washer mobile app and related services, including this website.
1. Information we collect
Information you give us
- Account details: name, phone number, email address, date of birth (optional), and password or sign-in method (for example Google, Facebook or Apple).
- Vehicle details: make, model, color, and license plate, so the washer can find your car.
- Booking details: service type, date, time, address or pickup point, and any notes you add.
- Photos you attach to a chat, and the ratings and feedback you give.
- Messages you send to us or to your washer, including through the contact form on this website.
Information collected automatically
- Location: your device location while you use the app, to set the wash location and show live tracking of your washer. We do not collect location in the background unless you turn that on.
- Device and usage data: device model, OS version, app version, language, crash logs, and basic in-app activity.
- Push notification token, so we can send booking updates.
Payment information
Payments are handled by [paymentProvider]. We do not store your full card number. We receive only a payment status, the last four digits of the card, and the transaction reference.
2. How we use your information
- To create your account and let you book, change, or cancel a wash.
- To match you with a nearby washer and share your location and vehicle details with them for the booking only.
- To show live tracking and send booking updates.
- To process payments, issue invoices and prevent fraud.
- To provide support, fix bugs, and improve the app.
- To meet legal obligations.
We do not sell your personal data, and we do not use it for third-party advertising.
3. Who we share it with
| Recipient | What they receive | Why |
|---|---|---|
| Assigned washer | Name, vehicle details, wash location, live location during the job | To perform the service |
| [paymentProvider] | Payment details you enter | To take payment |
| OpenStreetMap | Location coordinates, addresses | To show maps, routes, and tracking |
| Google Firebase (push notifications) and our own servers | Account and booking data | To run the app and send notifications |
| Google, Facebook or Apple | The sign-in token and the profile details you allow (name, email) | If you choose to sign in with them |
| Authorities | Only what the law requires | To comply with legal requests |
These providers may only use the data to deliver their service to us.
4. How long we keep it
We keep account data while your account is active. Booking and payment records are kept for [retentionYears] years for accounting and legal reasons. Live location data is kept only for the duration of the job, plus up to [disputeDays] days for dispute handling. After that it is deleted or anonymized.
5. Security
Data is encrypted in transit (HTTPS/TLS) and access to it is limited to authorized staff. No system is perfectly secure, so we cannot guarantee absolute security.
6. Your rights and choices
- Access, correct, or export the data we hold about you.
- Delete your account and data (see User Data Deletion).
- Turn off location or notification permissions in your device settings at any time. Some features, such as live tracking, will stop working.
- Withdraw consent or object to certain processing by contacting us.
7. Children
Washer is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.
8. Changes to this policy
If we change this policy, we will update the date at the top and notify you in the app for material changes.
9. Contact us
[company], [address], [country]
Email: [email protected]